Back to Previous Page
FPT partners with 2 US businesses to develop AI solutions for the insurance and investment fund industries
FPT has just signed a cooperation agreement with two US technology companies, CR Labs.ai and Carlton Richards. This alliance aims to maximize the power of AI technology at insurance companies and private equity funds, while ensuring the highest standards of security, compliance and scalability.
The insurance and private equity sectors are facing growing challenges. Insurers must reduce underwriting times, improve fraud detection, improve claims processes, increase agent productivity and enhance customer engagement.
Meanwhile, private equity funds need to optimize their portfolios and manage risks, complying with the strictest standards of data security and auditing.
Current artificial intelligence (AI) solutions are still limited, often experimental, lack security, or are not rigorously designed to meet strict standards from regulators and investors.
To address these challenges, the alliance between FPT , CR Labs.ai and Carlton Richards brings AI solutions that combine FPT’s global technology scale, CR Labs.ai’s deep experience in insurance and private equity, and Carlton Richards’ strategic consulting capabilities.
Solutions are deployed on-premise or on dedicated cloud infrastructure with encryption, access control and standard security measures, ensuring privacy and safety.
Beyond deployment, the alliance accompanies businesses throughout the entire AI solution lifecycle – from design, refinement, monitoring, retraining to regulatory reporting.
Through this partnership, the three companies will develop:
- AI-powered insurance platform: Automates underwriting, risk scoring, fraud detection and claims processing. This reduces underwriting time from 20 minutes to just 2 seconds per case and processes up to 87% of claims online.
- Agent Productivity Platform: Comprehensive AI agent platform: supports recruitment, training, lead generation and sales support, increasing agent productivity by 25%. When deployed for a global insurance company, the solution helped the client increase annual premium revenue by $280 million.
- Customer and agent engagement: FPT’s IvyChat application, a multi-agent large language model application solution, supports customer service, contract renewals and real-time voice/chat consultation. IvyChat helps shorten claim processing time, reduce errors by 80% and save 33% of annual human resource costs.
- Applications for private equity investments: Solutions for portfolio optimization, risk modeling and customer segmentation, balancing the need for technological innovation and rigorous auditing standards.
Mr. Dang Tran Phuong, Deputy General Director of FPT Software and General Director of the Americas, FPT Corporation, said: “With the AI-first orientation and AI integrated into every solution at FPT, we are always a pioneer in accompanying global enterprises. Leveraging our professional strengths, global presence and AI-enhanced human resources, we are ready to bring breakthrough transformation to customers.”
“AI doesn’t have to be risky or experimental,” said Richard Brasser, CEO of Carlton Richards. “When designed and managed properly, businesses can harness the security and robustness of AI. That’s the value this partnership brings.”
“There is no room for error in the insurance and private equity space when it comes to compliance, privacy, or risk management,” said Chris Hart, Director of CR Labs.ai. “CR Labs.ai is committed to building AI systems that are not only effective, but also robust enough to withstand the most rigorous regulatory tests.”
FPT has been accompanying the world’s leading insurance, finance and banking companies for more than 15 years. With a team of 3,000 experienced experts and more than 500 insurance certificates, FPT brings innovative solutions, serving more than 200 global customers.
CR Labs.ai is a specialist AI developer in the private equity and insurance sectors, with a focus on compliance, transparency and scalability. It is a subsidiary of Carlton Richards, a management consultancy that designs and implements advanced AI solutions and growth strategies for clients operating in highly regulated industries.
Original post: Bao Nhan Dan
Translated by: Vietnam.vn
